Service Level Agreement

Service availability depends on the purchased service, location, upstream connectivity, planned maintenance, customer configuration, payment status, abuse restrictions, and capacity.

Any explicit uptime commitment must be shown on the selected plan, contract, or invoice.

Planned maintenance should be communicated through available support, dashboard, or status channels when it may affect customer services.

Incident updates should be clear, customer-safe, and avoid exposing private infrastructure details.

Support priority and remedies depend on the purchased plan and published policy.

Customers should open a ticket with service IDs, invoice references, and observed impact for review.