Refund Policy

Refund review starts from confirmed payment records, not browser success pages. Official payment confirmation is the source of truth.

Duplicate, disputed, fraudulent, or unverifiable payment claims remain under review until payment events and account activity are reconciled.

For VPS, RDP, reseller, and hosting services marked as instant delivery, setup starts only after payment confirmation and availability checks.

If a service has already been provisioned, refund eligibility may depend on usage, abuse flags, delivery status, IP assignment, licensing costs, and the billing terms shown at checkout.

Custom orders may include clear production times, deposits, full upfront payment, or pay-on-quote rules. Refund eligibility depends on the customer-visible terms accepted before payment.

If required resources cannot be obtained or delivery fails, Isabellhosting may cancel, refund, credit, or propose an alternative.

Physical stock refunds depend on order status, product condition, collection or shipping state, warranty terms, and whether custom setup work has started.

Custom OS setup, device preparation, phone setup, and compatibility review may be non-refundable once labor has begun, unless Isabellhosting approves otherwise.

Crypto payments may be rejected for underpayment, wrong asset, wrong network, duplicate transaction hash, expired payment window, or unverifiable transfer.

Network fees, exchange-rate differences, confirmation delays, and overpayment handling are reviewed according to published business policy.

Customers should open a support ticket with the order number, invoice number, payment reference, reason for the request, and any supporting evidence.

Refunds are reviewed by support. Approved refunds may return to the original payment method where possible, or may be handled as credit or settlement when the payment method requires it.